CAREERS
Customer Service Associate
Full-Time | On-Site | $40,000 – $50,000 per year
At Core Integrated Marketing, we help businesses make meaningful connections through smart strategy, bold design, and results-driven marketing. From digital campaigns and CRM implementation to printing, signage, and branding, we bring it all together under one roof—so our clients receive a seamless experience from concept to completion.
We're looking for a detail-oriented, customer-focused professional to join our team as a Customer Service Associate. This role is ideal for someone who enjoys helping people, staying organized, and keeping projects moving smoothly. You'll be a key point of contact for customers while supporting order entry, project coordination, and internal communication.
If you thrive in a fast-paced environment and enjoy being the person who keeps everything on track, we'd love to hear from you.
WHAT YOU’LL DO
Customer Service
• Serve as a primary point of contact for customers via phone, email, and online systems
• Answer questions regarding products, pricing, timelines, and order status
• Resolve customer concerns professionally and efficiently
• Build strong customer relationships through proactive communication and follow-up
• Deliver an exceptional customer experience from initial inquiry through project completion
Order Entry & Project Coordination
• Accurately enter customer orders into internal systems
• Review order details for completeness, accuracy, and production readiness
• Communicate order updates, changes, and delivery timelines to customers
• Order or discuss buyout products and turnaround from vendors
• Help keep project details organized and work closely with management
Administrative & Team Support
• Maintain organized records of orders, artwork, approvals, and customer communications
• Support the sales and operations teams with administrative and project-related tasks
• Process customer payments and assist with invoicing, billing, and credit card transactions accurately and securely
• Coordinate and maintain inventory of office supplies, production materials, and essential project resources to support daily operations efficiently
• Contribute to a collaborative, team-oriented work environment
Graphic Design & Prepress Support (Bonus Skills)
• Assist with customer artwork approvals and revision requests
• Review files for production readiness
• Verify artwork quality, sizing, resolution, and bleed requirements
• Utilize Adobe Acrobat and Adobe Creative Suite to support project workflows
WHAT we’re looking for
Required Qualifications
• High School Diploma or Equivalent
• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Ability to manage multiple projects and deadlines simultaneously
• Strong organizational and problem-solving skills
• Comfortable using Microsoft Excel and learning internal CRM, order management tools, and other business software systems
• Positive, professional, and customer-focused attitude
Preferred Qualifications
• Experience in printing, signage, marketing, branding, or creative services
• Familiarity with Adobe Acrobat and Creative Suite
• Understanding of print production, file setup, or prepress processes
• Experience with Odoo, CRM platforms, or order processing systems
Soft Skills
• Friendly, professional, and solution-oriented
• Highly organized and dependable
• Strong written and verbal communication skills
• Able to work independently while collaborating effectively with a team
• Eager to learn, adapt, and grow
COMPENSATION & BENEFITS
• $40,000–$50,000 annually, based on experience
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan (IRA)
• Paid Time Off (PTO)
• Opportunities for professional growth and advancement
• Supportive and collaborative team environment
WORK ENVIRONMENT
• Full-Time
• On-Site Position
• Collaborative office environment with frequent customer interaction
• Fast-paced, creative, and team-oriented workplace
READY TO APPLY?
Send your resume and a brief introduction explaining why you'd be a great fit for the Customer Service Associate position. We look forward to meeting talented individuals who are passionate about customer service, organization, and helping clients succeed.
LET’S TALK
Your Project Starts Here
Partnering with our Team is a breeze and will take your ideas to the next level. From concept to completion, Core works with you every step of the way — developing everything you need to run, market, and grow your business. From business cards and brochures to signage, labels, forms, digital marketing, and software, we help you get your message out and keep your customers engaged. If you need it, we can create it!
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